Help Scout icon

Help Scout

Help Scout
★ 3.5 (388 ratings)
⬇ 10,000+ downloads
Est. actual: 45,769
Free
Released: Feb 13, 2017
No in-app purchases
No ads

Signals

4 this week · 2 positive · 1 warning All of this week's signals →
  • 📈Last 7 days +78 installs — 50% slower than the week before (+157) · 10/day since Oct 9
  • 🏆Among Productivity apps top 14% by installs gained this week (626 peers growing)
  • ⭐Rating steady at ★ 3.46 since Oct 9
  • 🛠Updates actively updated · updated 21 days ago
Installs since launch
0 23K 46K 46K Feb 13, 2017 today
+235 installs · +3 ratings since Oct 9
Update history
2026.15 Oct 20, 2026 · seen Nov 3, 2026
You can now send photos and files in SMS replies on numbers that support MMS. Tap the attachment button to add up to 10 files, and we'll let you know if one can't be sent by text. This release also stops draft autosave from retrying over and over after an error, and keeps your reply in place if an attachment fails to upload.
2026.14 Oct 20, 2026 · seen Oct 23, 2026
Make swipes work your way. You can now choose what happens when you swipe a conversation left or right. Open Swipe Actions in Settings to pick from Assign, Close, Delete, Move, Snooze, Spam, Status, Tag, or Run Workflow. A live preview shows your choice before you get back to your inbox.
Help Scout screenshotHelp Scout screenshotHelp Scout screenshotHelp Scout screenshotHelp Scout screenshotHelp Scout screenshotHelp Scout screenshot

Help Scout is a productivity app by Help Scout with 10,000+ downloads (about 46K estimated). +78 installs in the last 7 days. Rated 3.5 from 388 ratings. Released Feb 13, 2017. Install growth, rank history, SDKs and ad networks.

From the store listing: “Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers. Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know! The minimum age…”